Privacy Policy

Last updated: 20 August 2026
Secure Carpentry & Renovations (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, submit an enquiry through our contact form, contact us directly or engage us to carry out work.

1. Who we are
Secure Carpentry & Renovations
Location: Overseal, Swadlincote, Derbyshire
Telephone: +44 7599 889054
Email: tscarpentry2@gmail.com

For the purposes of applicable UK data protection law, Secure Carpentry & Renovations is responsible for the personal information collected through this website and in connection with our services.
If you have any questions about how we use your personal information, please contact us using the details above.

2. Information we collect
When you contact us or use our website, we may collect information such as:

Your name
Email address
Telephone number
Property address
Details about your proposed project
The type of work you are considering
Your approximate project budget, where provided
Information about your property
Details provided when requesting a quotation
Photographs, plans or documents you choose to send us
Information contained in correspondence between you and us
Information relating to an existing or potential project

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we collect your information
We may collect personal information when you:

Complete the contact form on our website
Contact us by email
Contact us by telephone
Request a quotation
Enquire about an extension, renovation, garage conversion or other service
Provide information about your property or proposed project
Communicate with us about an existing project

Our website is hosted and operated using Wix. Information submitted through our website forms may be processed and stored through Wix's systems and may be added to our customer/contact records.

4. How we use your information
We may use your personal information to:

Respond to your enquiry
Contact you about your proposed project
Discuss your requirements
Arrange a site visit
Prepare quotations or estimates
Provide our services
Manage an existing project
Communicate with you about work being carried out
Arrange relevant trades, suppliers or professionals where necessary
Maintain appropriate business records
Deal with invoices and payments
Meet legal or regulatory requirements
Protect our business and customers

We will only use your personal information for appropriate purposes connected with our business and the services we provide.

5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract

We may process your information where it is necessary to take steps at your request before entering into a contract, or where processing is necessary to fulfil an existing contract.

For example, we may need your contact details and project information to prepare a quotation or carry out agreed work.

Legitimate interests
We may use your information where it is reasonably necessary for our legitimate business interests, provided that your rights and interests do not override those interests.
This may include responding to enquiries, managing customer relationships, maintaining business records and operating our business.

Legal obligation
We may process information where we are legally required to do so, including for appropriate accounting, tax or regulatory purposes.

Consent
Where consent is required, we will ask you for consent before processing your information for that particular purpose. You may withdraw consent at any time.

6. Who we share your information with
We do not sell or rent your personal information.
Where necessary to provide our services, we may share relevant information with trusted third parties, including:

Contractors or tradespeople involved in your project
Architects or designers
Structural engineers
Building professionals
Suppliers and manufacturers
Professional advisers
Accountants
IT, website or software providers
Legal or regulatory authorities where required by law

We only share information where there is a legitimate reason to do so and, where possible, only the information necessary for that purpose.

Our website is operated using Wix, which may process website and form information on our behalf as a service provider/data processor. Wix states that site owners are generally the data controllers for visitor data processed through their sites, while Wix acts as a processor in relevant circumstances.

7. How we protect your information
We take reasonable steps to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration or destruction

We limit access to personal information to those who have a legitimate reason to use it.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How long we keep your information
We will only retain your personal information for as long as reasonably necessary.
The length of time will depend on why we collected the information and whether you become a customer.
For example, we may retain information:

While dealing with an enquiry
For the duration of a project
For a reasonable period following completion of a project
For as long as required to meet legal, accounting or regulatory obligations
Where necessary to establish, exercise or defend legal claims

When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.

9. Your rights
Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain processing
Request a copy of certain information in a portable format
Withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise one of these rights, please contact:
Email: tscarpentry2@gmail.com
Telephone: +44 7599 889054

10. Marketing
We may contact existing customers or individuals who have made enquiries about our services where this is permitted by applicable law.
We will not sell your personal information to third parties for their own marketing purposes.
If you do not wish to receive marketing communications from us, you can contact us at tscarpentry2@gmail.com and ask us to stop.

11. Cookies
Our website is built using Wix and may use cookies and similar technologies.
Some cookies are necessary for the website to function properly. Other cookies may be used for purposes such as analytics, website performance or marketing.

Where required, we will ask for your consent before using non-essential cookies. Wix provides tools for website owners to display a cookie consent banner and allow visitors to accept or decline non-essential cookies.

The specific cookies used on the website may change depending on the Wix features and third-party services we use.
If you want to manage your cookie preferences, you can do so through the cookie settings available on our website.

12. Third-party websites
Our website may contain links to third-party websites, including social media platforms.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.

13. Children's information
Our services are intended for adults.
We do not knowingly collect personal information from children through our website.
If you believe a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be published on this page, with the date of the most recent update shown at the top.
We recommend checking this page periodically for any changes.

15. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to address your concerns.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information Commissioner's Office — Make a complaint
16. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Secure Carpentry & Renovations
Overseal, Swadlincote, Derbyshire
Telephone: +44 7599 889054
Email: tscarpentry2@gmail.com